Terms of Service

All work is agreed in writing before a build begins. The written proposal and statement of work describe the scope, deliverables, schedule, fees and the way success will be measured. Where this page and the statement of work differ, the statement of work wins.

We always tell the truth about what a system can and cannot do. If we believe automation is not the right answer to a problem, we will say so before we scope work around it.

• Provide accurate access to the systems, documents and people the work depends on, within the schedule agreed.
• Review stages, validation material and approval points on time so the project keeps its rhythm.
• Confirm decisions that affect scope. Work requested beyond the agreed scope is quoted before it is started.

Fees are agreed in the proposal and statement of work. Milestones, invoice terms and late-payment terms (where any) are stated there so there are no surprises. We pause work if an invoice remains unpaid past the agreed terms and will tell you plainly when we do.

Work we build for you — the system, its configuration, training material and documentation — is delivered for your use under the terms of the statement of work. We retain ownership of the engineering methods, frameworks and reusable components we develop, and will never claim ownership of your data.

Licences for third-party tools, platforms or AI services remain governed by those providers' own terms, which you agree to when you use them.

Both sides treat the information shared during an engagement as confidential: not used for anything outside the work, and not disclosed beyond who genuinely needs it. This survives the end of the engagement.

AI systems make mistakes. We design controls, boundaries and human approval points to contain those mistakes, and we validate before launch — but we do not guarantee uninterrupted or error-free operation, and no engagement depends on a claim that a system is infallible.

You keep the ultimate decision rights over your business. Human-understandable controls are part of the design, not an extra.

We stand behind the quality of the work and will fix genuine defects reported within the agreed warranty period. Our total liability for a claim under an engagement is limited to the fees paid for that engagement, and neither side is liable for indirect or consequential loss. Nothing here limits liability that cannot be limited by law in the place where the client is located.

Either side may end an engagement by following the notice terms in the statement of work. Work delivered and work already committed is paid for at the agreed rate; we hand over the deliverables you have paid for so nothing you own is left behind.

The terms are governed by Pakistani law. Disputes are first resolved by a good-faith conversation between the parties, then by the agreed dispute-resolution clause in the statement of work if one exists. We would rather fix a problem with a client than file against one.

We may update this page as the business evolves. Active engagements are always governed by the terms current when their statement of work was agreed.