WhatsApp & Conversational
Meet customers where they already are.
We build WhatsApp-first communication workflows that handle leads, answer questions, qualify interest and book appointments — then hand conversations to your team exactly when they should.
The problem
The work behind the busywork.
WhatsApp is where your customers already talk. Without structure, every message becomes manual work — the same questions, the same bookings, the same missed follow-ups. Conversational automation brings order without losing the human feel.
Typical use
- WhatsApp lead handling
- FAQ automation
- Lead qualification
- Appointment workflows
- Follow-up
- Human handoff
What we build
Engineered for this category.
Lead handling
Inquiries are captured, understood and qualified in the chat.
FAQ automation
Routine questions are answered consistently from your knowledge.
Appointment flows
Availability, booking and confirmation handled in conversation.
Human handoff
The right conversations reach a person, with full context.
How the workflow runs
One chain, clearly mapped.
The lifecycle your system follows — every step visible, every handoff accountable.
Steps may vary in the build — this is the baseline shape.
01Customer message
WhatsApp inbound
A message arrives on the channel customers already use.
02Understand
Intent detection
The system reads the request and the context.
03Qualify
Lead rules
Fitness and urgency are assessed in the conversation.
04Respond
AI answer · booking
It answers, books or gathers what the flow needs.
05Record
CRM sync
The exchange is captured for your team.
06Hand off
Human takeover
Complex or high-intent chats reach a person.
Integrations
Connects to what you already run.
Uses WhatsApp Business infrastructure; feature depth depends on the plan and platform requirements. We are not an official WhatsApp partner and make no such claim.
- CRM
- Calendars
- Knowledge bases
Human oversight
People stay in control.
High-intent, sensitive or ambiguous conversations are routed to a person with the full transcript and CRM context attached.
Implementation
How it gets built.
Discover
Understand the business and workflow.
Map
Document the current process and bottlenecks.
Identify
Find the highest-value AI and automation opportunities.
Architect
Design the system, agents, integrations, data flow and human controls.
Engineer
Build the workflows, AI agents, integrations and interfaces.
Validate
Test outputs, edge cases, failures, permissions and human approval paths.
Operate
Monitor, improve and evolve the system.
Service questions
Made for business owners.
Workflow depth depends on the WhatsApp solution and plan in place. We scope the build around what your account makes available.
Related system concepts
Related system concepts.
Engineered shapes from the Work section that carry this kind of process.
Services · Next step
Have a workflow worth automating?
Tell us what your team does manually today. We'll help map where AI, automation and human decision-making can fit.
No pitches before we understand the problem.